Privacy Policy

We DO NOT and NEVER WILL sell your information to any third party.

What information do we collect and how do we use it?

Purchasing our apps

If you purchase our apps via the App Store or Mac App Store, Apple will collect any necessary information from you and handle it themselves.  Apple do not share any information with us regarding Apple IDs or individual purchases and transactions.

If you purchase software directly from us we will ask you for your name, address and email address for PayPal invoicing purposes and also so that we can keep a copy of your license details in a secure internal system.  This allows us to respond to requests to resend lost licenses.  We will never use this information for anything other than invoicing for the initial purchase and generating replacement licenses if required.

[A special note about our app Just Press Record - Your audio and transcripts are never uploaded to our servers.  You can choose to store your recordings in iCloud Drive or locally on your device.  Any transcribed text is also stored inside these audio files.  We use Apple's Speech-to-Text framework to perform the transcription. Typically the conversion of audio into text occurs on your iOS device, however, depending on the device capabilities and the language being transcribed, the audio may be uploaded to Apple’s iCloud servers for processing.  You can read about Apple’s iCloud security here].

App support

Our customers can access app support via the Zendesk platform.  If you contact us via Zendesk then you will be prompted for your email address as well as details about your query.  This information is stored securely in Zendesk according to their Privacy Policy.  We will never use information gathered via Zendesk to do anything other than respond to your query. 

Newsletter

We use Mailchimp to distribute our newsletter to our subscribers.  If you sign up for our newsletter then you will be asked for your name and email address which we will use to keep you informed of company and products news.  This information is stored securely in the Mailchimp platform according to their Privacy Policy, until such time as you opt out of the newsletter when your details will be deleted from our Mailchimp list.  We will never use information gathered via Mailchimp to send you anything other than our newsletter.

Websites

Anonymous information about visits to our websites (openplanetsoftware.com and smoovie.com) may be collated in Google Analytics.

If you get in touch via the contact form on either of our websites then you will be prompted for your name and email address which we will use to reply to you regarding your query and for no other purpose.  This information will be stored securely on our email server and, where appropriate, will be forwarded to our app support platform described above.  We will never use information gathered via our website contact forms to do anything other than deal with your query.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses.  In such transactions, user information may be among the transferred assets.

Anonymous App Analytics

To help us improve our products, we may from time to time gather anonymous statistical information about the way our apps are used.  This will never include information that would enable us, or anyone else, to identify an individual person or device.

Any apps and updates released after May 2018 will make it clear when such anonymous information is being gathered and you will have the opportunity to opt out.  Historic versions of our apps used Google Analytics (Privacy Policy) and TapStream (Privacy Policy) for analytical purposes and may still send anonymous information about your system to these services.

How long do we hold your information for?

Any personal information held on our secure internal systems will be held for as long as required by the purpose it was collected for, unless you contact us to request its removal.  Please refer to the individual third parties mentioned above for their data retention policies.

What about cookies?

Browsers may store small blocks of information, cookies, on a user's computer which are sent back to the server whenever the user returns to that website.  Like most modern websites, our websites may use cookies to help improve the visitor experience.  You may prevent this by changing your browser settings to refuse cookies before visiting any of our sites.  However, if you do so, you should be aware that some services may not work as you'd expect.

Changes to this document

It may be necessary to update this policy from time to time.  Please keep checking this page to keep abreast of any changes.

If you have any questions or concerns regarding this policy feel free to contact us and we will do our utmost to help.

By visiting Open Planet Software's websites, or accessing any of our products or services described above, you are accepting the terms of this Notice.

Open Planet Software

Made in Scotland   |   © 2018 Open Planet Software